Return & refund policy

Before shipping

You can cancel an order any time before it is shipped by contacting the seller with your order reference.

After delivery

Check the parcel in front of the delivery person when possible. Report damaged, defective or wrong items to the seller within 3 days of delivery with photos and your order reference.

Eligible for return or replacement

• Wrong item, size or colour delivered
• Damaged or defective on arrival
• Item materially different from the listing

Not eligible

• Change of mind after delivery, unless the seller allows it
• Used, washed or altered items
• Items without original packaging or tags where applicable

Refunds

Because orders are cash on delivery, approved refunds are paid by the seller via bKash, Nagad or bank transfer after the returned item is received and checked. The seller will confirm the timeline when approving the return.

Refused deliveries

Repeatedly refusing orders may lead to your phone number being blocked from placing new orders.

Disputes

If you and the seller cannot agree, contact us and our team will review the case.